Privacy Policy
Last Updated: March 30, 2025
This Privacy Policy describes how Freshline Meats ("we," "our," or "us") collects, uses, and shares your personal information when you use our mobile application, website, and services.
Information We Collect
Information You Provide to Us
We collect information you provide directly to us, including:
- Personal Information: Name, email address, phone number, and delivery address.
- Account Information: Username, password, and profile information.
- Order Information: Details about the products you purchase, payment information, and delivery preferences.
- Communications: Information you provide when you contact our customer support.
- Feedback and Reviews: Information you provide in product reviews and feedback forms.
Information We Collect Automatically
When you use our app or website, we automatically collect certain information, including:
- Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- Log Information: Details of your use of our services, including access times, pages viewed, and the app features you use.
- Location Information: With your permission, we may collect your precise location information to provide location-based services like delivery area verification.
- Usage Information: Information about how you use our app and website, including browsing and ordering patterns.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including processing payments and delivering products.
- Create and maintain your account, provide customer support, and respond to your inquiries.
- Improve and develop our services, including understanding user preferences and trends.
- Personalize your experience, including showing relevant product recommendations.
- Send you transactional messages, such as order confirmations and delivery updates.
- Send you marketing communications, subject to your preferences and applicable laws.
- Monitor and analyze usage patterns and trends to improve our app and website.
- Protect our services, users, and the public from fraud, harm, and illegal activities.
- Comply with legal obligations and enforce our terms and policies.
Information Sharing and Disclosure
We may share the information we collect in the following circumstances:
- Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
- Delivery Partners: We share necessary order information with delivery partners to fulfill your orders.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose information if required by law, governmental request, or to protect our rights, property, or safety.
- With Your Consent: We may share information with third parties when you give us permission to do so.
Data Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic storage system is completely secure, and we cannot guarantee the absolute security of your information.
Your Choices and Rights
You have certain choices and rights regarding the information we collect:
- Account Information: You can update your account information through the app's profile settings.
- Marketing Communications: You can opt out of receiving promotional emails by following the instructions in the emails or adjusting your notification preferences in the app.
- Location Information: You can control the app's access to your device's location through your device settings.
- Data Access and Deletion: You may have the right to access, correct, or delete your personal information. Contact us at privacy@freshlinemeats.com to request these actions.
Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If you believe we have collected information from a child under 18, please contact us so we can delete this information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and in the app, and updating the "Last Updated" date.
Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@freshlinemeats.com
Phone: +91 98765 43210
Address: 123 Main Street, Latur, Maharashtra, India 413512